Category Archives: Cover Story 耀点

Commanding the Food Import Sector 进口食品指挥官

Ben Low

Director of Wah Lien Trading Pty Ltd


EZOZ10-1.jpg“My tips to running a successful business is very simple, be friendly and sincere to keep our customers happy and when they are happy, they will keep coming back to us.”

When 20-year-old Ben Low first arrived in Australia back in 1986, he had only managed to get work as a general worker in a restaurant. Low’s father was a factory owner back in Malaysia, manufacturing chicken feed but during that period, the economic downturn had badly affected the business. “I was selling chicken feed by the roadside and nobody wanted it, times were really bad that time,” Low said.

So, Low set out to seek greener pastures in Australia first before his father too decided to start over in Australia. When his father first came over to Australia, they started out in the import and trading business by distributing cigarettes imported from Singapore. “It only lasted a few years but that’s the start we needed and by 1992, we started Wah Lien Trading,” he said.

Wah Lien Trading imports Asian food products such as canned food, noodles, seasonings, sauces, pastes, cooking oil and assorted spices and dried herbs. Low travels often to seek out new products to import and distribute to Asian stores in Australia. “We have to continue seeking out products to meet our customers’ needs and I am always taking the initiative to bring in new products from other countries,” he said.

When Wah Lien started out, they only have one warehouse and since Low took over the business from his father about 11 years ago, it has grown to four warehouses and a vision to expand into the property sector. Low believed the success of the trading company was due to his daring attitude in taking risks.

“I dared to take risks and this is how we have expanded to what we are today. I dared to take in whole shipments of new products to try and it worked to our advantage.”

That was not all, Low has a very simple and straight-forward tip to running a successful business. “My tips to running a successful business is very simple, be friendly and sincere to keep our customers happy and when they are happy, they will keep coming back to us,” he said. He believed in treating his clients like friends and when they are on friendly terms, the clients tend to be more loyal. “This is very natural, if you want something, you’d rather go to your friend rather than someone you don’t know,” he added.

Looking forward, Low said his import, export and wholesale business in the food sector will continue to be in high demand, if not on the increase. “Essential food such as rice, vermicelli, cooking oil and spices are economy-proof. Even if times are bad, people still need to eat, they still need to cook rice and use cooking oil,” he said. Low is now also eyeing the property sector by taking a tentative first step with a land purchase. He plans to go into this slowly by first buying a land and building a factory. “This doesn’t mean I will be changing sectors, I will continue to import food products, it is our core business,” he said.

Screen Shot 2017-11-13 at 5.00.57 PM.png

“我的经营诀窍非常简单,亲切而真诚地让客户满意,让他们感到愉快,这样就能持续促成回头客。”

1986年,年仅20岁的 Ben Low 首次踏上澳大利亚土地,只能在一家餐厅找到打工机会。 他的父亲之前在马来西亚开了家生产鸡饲料的工厂,但期间工厂企业遭受经济衰退的严重打击。“我当时在路边叫卖鸡饲料都无人问津,那是最糟糕的时刻。”

而他毅然前往澳大利亚寻觅更好的出路,直至父亲过后也决定在澳大利亚重新开始。当父亲首次来到澳大利亚并与他汇合后,他们就开启进口和贸易业务,从新加坡进口香烟。“当时持续了几年,但这是我们必须经历的开端,直至1992年,我们成立了目前的华联贸易。”

华联贸易主要业务是进口亚洲风味食品,如罐头、面条、佐料、酱汁、面团,食油,各种调味香料与干草药。他透过四处旅行并寻找新产品,然后进口和分销到澳大利亚的亚洲商店。“我们必须持续寻找新产品来满足客户的需求,我一直主动从其他国家引进不同的货物。”

刚开始发展的时候,华联贸易只有一个仓库,但自从11年前,Ben Low 从父亲手上接管业务后,目前已拓展为四个仓库,并扩大至涉猎房地产领域。他认为,贸易公司的成功是出于他不怕冒险。“我敢于承担风险,这就是为何我们能够拓展到今天的局面。我可以将整个新产品的出货量作为尝试,只要是对我们有利。”

不过,这并非全部,在保持成功的业务同时,他还是有一个非常简单和直接的心得。

他相信犹如朋友一样对待客户,而在感受友好的时刻,客户往往更忠诚。“这是非常自然的,你会宁愿向朋友提出想要的东西,而并非不认识的人。”

展望未来愿景,他表示在食品行业的进出口和批发业务将继续保持高需求,纵然增进有限。“大米,粉条,食油与香料等皆为基础食品,具备基本经济效益,再不景气,人们仍然需要吃饭,还需要煮米饭和烹饪。现在,他本身也通过购买土地初步关注房地产行业。他打算逐渐进入这个领域,首先买土地和建设工厂。“这并不意味着我会转行,我仍然继续进口食品,这是核心业务。”

EZOZ10-43.jpg

Blueprint for Success 成就蓝图

Paul Webber _Cover Story.png

Paul Webber

Owner of Webber Design
Structural Engineers

“My philosophy at Webber Design has deliberately been totally different. I am a perfectionist and to me our reputation is all about consistency in our delivery and that can’t happen if you are spread too thin.”

It has been said that “Children are the builders of a brave new world” and as a child Paul Webber loved playing with Meccano sets and carpentry kits, experimenting with building structures and understanding how they stand up. That childhood passion has stayed with Paul and today as the owner of Webber Design he is one of the faces changing Australia’s skyline.

Graduating in Brisbane in a depressed economy at a time when jobs were few and far between, Paul was handpicked by one of his lecturers and employed to work for a leading Brisbane Engineering Firm. “That was my start and appreciating just how fortunate I was at the time, I have never taken anything for granted in my career.”

It wasn’t long until Paul, still in his twenties, was promoted to an Associate Director before heading to Hong Kong to work for a large multinational multidisciplinary practice in Asia.

“I was responsible for a team of over 30 structural engineers most of whom were Chinese and it was there that I developed a massive respect for their engineering expertise and work ethic. We worked on some incredible projects, airports, railways and tall buildings in Thailand, Southern China, Hong Kong and Vietnam. I loved it all. The intensity, the long hours and the experience was something that you couldn’t get in Australia at that time.”

Paul returned to Australia and became a Principal of a large Brisbane Structural Engineering practice for 5 years before opening up and growing their Melbourne practice for a further 4 years. “That was an exciting time for me being a part of Melbourne’s rapidly growing property market.”

With his growing success in Melbourne Paul was headhunted and accepted the position of National Structural Director for another large Australian Engineering company, “The job became more a management and administrative role and to be honest I hated it. It was not what I enjoy doing. I have always loved being hands on dealing with architects right from the beginning, being creative, making good engineering designs come to fruition and having fun. That was my skill set and what I enjoyed doing and why people enjoyed working with me”

At a crossroad and armed with a new vision, Paul started his own Structural Engineering company Webber Design in 2007. He admits that, “Apart from the start up costs It was a little daunting at first, being an outsider from Brisbane and starting on my own in Melbourne, however right from day one clients, architects and developers gave me their work.”

Melbourne office with Principals Pek Soon Kwan and Paul Malady
Melbourne office with Principals Pek Soon Kwan and Paul Malady

“Webber Design work hard for our clients and our approach and focus on cost effective designs has paid off over time.”

“Most of the engineering companies that I had worked for had a philosophy to open offices everywhere and be big. I understand that approach however big isn’t always better. I also saw first hand many of the downsides including, at times, a too rapid a growth without sufficient quality staff or systems in place, a loss of control and poor design outcomes which ultimately impacts on the bottom line and reputation. Of more importance though was that the clients were not receiving the best outcomes or service on many occasions.”

“My philosophy at Webber Design has deliberately been totally different. I am a perfectionist and to me our reputation is all about consistency in our delivery and that can’t happen if you are spread too thin. I employ quality staff across every level of the business who are all well respected in the industry. We remain client and project focused and that has proven to be my formula for success.”

A very respected and successful engineering company in Melbourne, Webber Design is now making its mark in Sydney. “I am not here to grow quickly but rather my philosophy, as always, is to maintain a controlled growth, delivering consistent quality work and cutting-edge designs. Since we opened the office here two years ago we’ve secured over 30 projects including most recently a role on the tallest residential tower in Sydney, the 65 level Greenland Centre developed by Chinese developer Greenland. We are working in collaboration with Arup and the contractor Probuild to incorporate our alternative structural design.”

Over the course of ten years, Webber Design has delivered more than $20 billion worth of projects and is one of the largest privately owned structural engineering firms in Australia. “I’ve always had a strong work ethic which I inherited from my parents and have always put pressure on myself to strive for perfection. Webber Design work hard for our clients and our approach and focus on cost effective designs has paid off over time. On reflection and perhaps based on my experiences in Hong Kong we employ a very strong multicultural staff base with many Asian engineers. Interestingly our client base is currently around 80% Chinese with a lot of repeat business.”

It’s not all about business. In his spare time Paul collects art, unusual chess sets and has a share in a few racehorses one of which won three races in Singapore and another winning a race on Oaks Day last year. “I used to play golf but sadly with my 24/7 business demands, I rarely find the time.”

Paul Webber_.jpg

“I wouldn’t be the person. I am today without Deborah. I love everything about her. She is passionate, funny and a major asset to me in business and life. We are very close.”

More admirable is their commitment to charities. Paul and Deb are ambassadors for the St Vincent Hospital’s HIV fund in Sydney. Smiling he acknowledges “Most of my industry colleagues know that I am a soft touch when it comes to donating to a worthy cause. I believe it is important to give back when you have it to give.”

So what is next for Webber Design? “I am still as passionate today as when I first started my career. My focus as always is to keep mentoring my staff and building Webber Design as a brand that people respect and trust and continue to deliver great structural engineering outcomes for our clients and their projects.”

 

On site in Sydney
On site in Sydney

“我热爱由始至终与建筑师进行沟通交流,携手创作,让美好的工程设计得以实现而获得乐趣。那是我的技能专长,我做着喜欢的工作,也是人们喜爱与我共事的原因。”

孩童时期,Paul Webber的主要玩具是麦卡诺组合模型和木匠工具箱,并且尝试剖析物体的建筑结构和组合原理,那份童年激情Paul留存至今,也印证了“儿童是勇敢新世界的建造者。”的说法。今天,作为Webber Design的创始者,他是改变澳大利亚城市天际线风貌的人物之一。

在布里斯班学成毕业的Paul当时处在经济萧条的年代,工作机会稀少,但他被一名讲师精心选中,受聘到布里斯班一家领先的工程公司上班。“那是我的开始,感谢幸运之神眷顾,因此我的职业生涯不存在侥幸心理,只有全力以赴。”

20多岁的Paul不久晋升为副总监,过后被委派到香港,在亚洲开展大型多国多元学科专业的项目计划。“我负责一个由30多名结构工程师组成的团队,其中大部分是中国人,对于他们的工程专业知识和职业道德,我给予最高敬意。我们共同完成了一些令人难以置信的项目计划:包括机场、铁路和高层建筑工程,横跨泰国、中国南部,香港和越南,我热爱这一切。当时的工作强度,漫长的时间与经验累积都是无法在当时的澳大利亚体验到。”

重返澳大利亚后,Paul 成为布里斯班大型结构工程业务的负责人为期5年,接下来开启墨尔本长达4年快速拓展的实践业务。“这是令人激奋的时刻,我加入了墨尔本迅速增长的房地产市场战局。”

随着Paul在墨尔本取得的成功战绩,他被相中并接受了另一家大型澳大利亚工程公司的委任,作为全国结构工程总监的职位,由于新岗位偏向管理和行政业务范畴,并非他所愿意和向往的。“我热爱由始至终与建筑师进行沟通交流,携手创作,让美好的工程设计得以实现而获得乐趣。那是我的技能专长,我做着喜欢的工作,也是人们喜爱与我共事的原因。”

而伫立十字路口并怀揣新视野,Paul 终于在2007 年创立了自己的公司 Webber Design。他承认,“最初的起步成本环节让人有点不安,作为来自布里斯班的局外人,我把起点设置在墨尔本,可是开业伊始,客户、建筑师和开发商就把他们的业务托付给我。”

“我就业过的大多数工程公司都有在各地开设大型办事处据点的战略理念,我也深切了解大幅度扩张的做法并非是最恰当的,其中也看到许多致命伤,包括随着快速增长,结果缺乏足够的质量员工或到位的系统操作,由于失控形成设计缺陷,最终损害底线和名誉,关键的是在许多情况下,客户无法获得满意成果或优质服务。”

如今,Webber Design作为墨尔本相当权威且领先的工程公司,目标定位涉足悉尼。
“我并非快速增长,而是一如既往地保持自己的理念,实践具备持续性的质量工作和尖端设计。自两年前开设办事处以来,我们已获得参与30多个计划项目,包括最近在悉尼的住宅高楼,中国绿地集团开发的65层绿地中心,我们正在与奥雅纳(Arup)还有承包商Probuild合作,结合我们的替代结构设计。”

过去10年来,Webber Design已经成功交付价值逾200亿元的项目计划,也是澳大利亚最大的私营结构工程公司之一。“我继承了父母的强烈职业性特质,再加上极力追求完美的动力,我们为客户努力付出,其中聚焦在注重成本效益的设计方案显著有所回报。
反思下,由于依据在香港的工作经历,我们拥有了非常强大的多元文化员工基础与许多亚裔工程师。有趣的是,我们的客户群目前大约80%是中国人或华裔,有很多重复业务(回头客)。”

在人生旅途中,Paul的妻子DeborahGray始终陪伴身旁。“没有Deborah就不会造就今天的我。我爱她的一切,她是我工作和生活中的激情与乐趣,也是重要财富,我们亲密
无间。”

另外,工作并非他生活中的全部。在业余时间,保罗收集艺术品、别致的国际象棋棋套,共同拥有数匹赛马,其中一匹赛马在新加坡赢得三场比赛,另外的赛马也在去年的橡树日赛会获胜。“我之前有打高尔夫球,可惜被工作业务占去大部分时间,很难
抽空。”

至于更令人钦佩的是他们坚守投入慈善事业的承诺。Paul和Deborah是悉尼St Vincent’s医院的艾滋病基金会的大使。他微笑表示,大多数业内同事们都了解,如果提到捐赠有价值的事业时,他就会变得感性柔软,他相信最重要的是有能力做出回馈。

Webber Design的下一步将怎么走呢?“今天的我还是与初次开展职业生涯一样充满热情。我一直集中在继续引导我的工作团队,建设 Webber Design 成为人们尊重和信任的品牌,不断的为我们的客户及项目计划提供高质量的结构工程成果。”


by Billie Ooi-Ng Lean Gaik

Trait Secret 特征秘密

Professor Kathryn North AM

Director of the Murdoch Children’s Research Institute


 

Professor Kathryn North AM

One of the most superior Australian minds, Professor Kathryn North is the director of Murdoch Children’s Research Institute and the David Danks Professor of Child Health Research at the University of Melbourne.  She is also Chair of Research Committee to the National Health and Medical Research Council of Australia and a Member of the Order of Australia (AM) for service to medicine in the field of neuromuscular and neurogenetics research.

“Now we can take blood or skin cells from you and recreate your kidneys in the laboratory. We’re starting to recreate cartilage cells as well.”

Trainedasapaediatric physician, neurologist and clinical geneticist,  Professor North is also an international leading expert in genomic medicine.

Brilliant and beautiful, Professor Kathryn North is devoid of amour propre, with no apparent air or condescendence. There is self-value and pride at the right doses as well as a healthy sense of humour and wit to complement her intellectual prowess. And then there is also that inimitable sense of style and sassiness in her dressing and impish choir-boy haircut. People love Kathryn North.    

In 1994 Professor North was awarded a doctorate for research in neurogenetics. She completed a postdoctoral fellowship at the Harvard Genetics Program.

Interest in genetics developed from her training in neurology where her focus was on children with severe intellectual disabilities and muscular dystrophies. Most of these disorders have a genetic or inherited basis. “When I started practising medicine the human genome haven’t been sequenced. I could not give the parents an answer as to why their children aren’t developing normally. It’s literally those simple questions every parent deserves to know that really drives me,” she shares.

Her research in genetic diagnosis produced ground-breaking results. “By using the latest genomic technologies, we’ve increased the diagnostic rate by four times at a fifth of the cost. Genomic medicine is set revolutionising clinical care.  We are moving towards prevention and early intervention, instead of waiting for the problem to occur and then treat it, a method which is often costly and ineffective. In some cases, we can even prevent intellectual disability and start treatment before the brain gets damaged. That’s the dream.”

“Genomic medicine is set revolutionise clinical care. We are moving towards prevention and early intervention”

With genetics, there is always the proverbial argument of ‘playing god’. “Everything we do goes through ethics approval and family consent to make sure we are respecting the patient’s beliefs and wishes. Genomic testing is not so different. It’s just much better with a lot more sensitivity and accurate results,” she reveals.

Essentially this guru of genetics is passionate about child health. The Murdoch Children’s Research Institute is by far the best in Australia and one of the top five child health facilities in the world. “We are able to attract funding because of our excellence. We work very actively with peer-reviewed funding agencies and philanthropists where we commercialise and drive innovation within the industry to make our discoveries and inventions available.”

“I still have big plans for this place, I can tell you. With genomic medicine, we are working out some of the big problems in food allergies. We are rolling out life-saving vaccines in Asia and Africa. Stem cell medicine and therapy is our latest initiative. Now we can take blood or skin cells from you and recreate your kidneys in the laboratory. We’re starting to recreate cartilage cells as well,” she beams.

I’m immensely proud of it and it’s just wonderful to be able to do something like that. I look forward to coming to work every day.”   

身为澳大利亚医学翘楚之一,KathrynNorth教授是Murdoch儿童研究所总监及墨尔本大学儿童保健研究DavidDanks教授。她同时是澳大利亚国家卫生和医学研究委员会主席,并荣获澳大利亚政府颁发勋章(AM),表彰她于神经肌肉和神经系统医学研究领域的贡献。

Professor Kathryn North AM

此外,作为训练有素的儿科医生、神经病学家和临床遗传学家,Kathryn North教授也是国际基因组医学领先专家。

集才华与美丽于一身,Kathryn North教授却没有自傲自负气息,显得不卑不亢。表现适度的自我价值和自豪感,擅长以健康的幽默和机智点缀她的强大智慧。再加上独特的衣着风格和顽皮唱诗班男孩一般的发型,人们都爱她。

“在可通过抽取你的血液或皮肤细胞,并在实验室重建你的肾脏。而我们也开始再造软骨细胞。”

1994年,她被授予神经遗传学研究博士学位,并且接续完成哈佛遗传学计划的博士后研究。至于她对于遗传学的兴趣是在神经病学的培训中所引发,着重点是儿童重度智力障碍和肌肉萎缩。这些疾病大多数来自遗传或基因。“在我实习医学时,人类基因组还未被测序。对于那些父母提出为何他们的孩子没有正常发育,我无法给出一个确切答案。但这个所有家长都理应知道的简单问题,也是让我走向探索答案的驱动力。”

目前她的遗传诊断研究有了突破性的成果。“通过使用最新的基因组技术,我们只耗五分之一成本就将诊断率提高了4倍。基因组医学设置革命性的临床护理。我们正在开展预防和早期干预行动,并非等待问题发生再应对,这明显加剧成本和无效。在一些情况下,甚至可以防范智障问题,并在大脑受损前开始治疗,这就是梦想。”

关于遗传学,总是环绕着“扮演上帝”的争议声音。“我们所做的一切都通过伦理审批和家庭同意,并确保尊重患者的信念和愿望。基因组测试没有任何不同,只是增加灵敏度和让结果更准确。”

“基因组医学设置革命性的临床护理。我们正在开展预防和早期干预行动。”

这名遗传学权威对孩子的健康充满关注与热情。Murdoch儿童研究所不仅是澳大利亚最佳,也是世界五大儿童保健设施之一。“我们的卓越性导致能够不断吸引资金。我们非常积极地与同行审议资金机构和慈善家共同努力,实行商业化和推动行业创新,让我们的发现与发明成果派上
用场。”

“我还有相关的庞大计划,这与基因组医学有关,我们正在解决食品过敏的关键问题,也在亚洲和非洲延伸出救生疫苗。另外,干细胞医学和治疗是最新的倡议。现在可通过抽取你的血液或皮肤细胞,并在实验室重建你的肾脏。而我们也开始再造软骨细胞。我对此感到无限自豪,能够进行类似事情真的太美好,所以每天工作都令人感到期待。”


by Billie Ooi – Ng Lean Gaik