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STAR POWER 星火燎原

Bryan Yeoh 

Executive Director of Starhill Hotels, Australia

澳大利亚Starhill 酒店执行董事

The YTL group of companies have always stood steadily against the test of time by turning the right opportunity into the right entity with enduring values. The YTL name is about building properties, businesses and services that are not simply lasting, but worthy of longevity.  

Executive director for Starhill Hotels in Australia, Bryan Yeoh took a bit of time to talk to us about the impressive YTL legacy and powerhouse. “Part of the YTL Corporate Group in Malaysia, Starhill Hotels, namely Sydney Harbour Marriott, Melbourne Marriott and Brisbane Marriott are under the listed arm of YTL Hospitality REIT, while Westin Perth is under YTL Hotels and Properties – the hospitality arm of YTL Group.”

From Yeoh’s standpoint, the hotel industry in Australia has a lot to offer and provides good investment returns. It is the backbone of the tourism trade that produces a sustained growth in visitors, business travellers and strong trading fundamentals with a balanced long-term supply and demand. This makes Australia an attractive and ideal investment location for YTL. “The opportunity came when the Commonwealth Property Hotel fund wanted to offload their hotels of which YTL was successful in bidding.”

YTL hotels are perpetually improving and focussing on achieving customer satisfaction, optimal profit margins and maintaining competitive advantage. These attributes empower us to gain an aura of success and desirability, that set us apart from our competitors.

They managed to turn the properties into thriving holiday destinations. “We are very passionate, we manage every hotel through an owner’s perspective, and upon building trust, understanding and cooperation with its partners.” With discipline, commitment and value-added products, YTL offers memorable guest experience and consistent world-class service. Their high-performance team is powered by family culture that encourages honesty, diligence, moral responsibility, vitality and togetherness. “We like to invest in people to bring out the best in them. The staff would need to have passion in what they do and share the same ideas, to believe in themselves in delivering YTL’s vision.”

The healthy and vibrant tourism market, particularly in Melbourne, will attract investors and propel the hotel industry to the next level of maturity.

With the YTL brand, quality and return-of-investment are not mutually exclusive. “Disregarding the star level of hotels, guest experience and staff service will always make a difference. The extra mile will go a long way.” YTL hotels are perpetually improving with a great degree of consistency and competitive innovation.  

Yeoh has an even more accomplished team keeping the home fires burning. “My wife Cassy and I have three children – one son and two daughters. My son Ivan specialises in interactive digital media. My elder daughter Rachel is married and my youngest daughter, Theresa is currently pursuing a master’s degree in optometry in the University of Melbourne. Very soon Cassy and I will be empty nesters.”

He loves golf but does not have much time to indulge. In the early years, this exuberant personality wanted to pursue a more creative profession in design but unfortunately that was not on ‘mom’s-choice-list’. Therefore, he ended up studying accountancy.

Where do you see yourself ten years from now? “I hope to be lazing on the beach with my wife, enjoying our favourite drinks. I’ll be 67 years old by then… what more can I say?” 

YTL集团酒店一直不断前进,并专注于完美实现客户满意度、最佳利润率和保持竞争优势。这些属性使我们笼罩在成功和备受欢迎的光环中,有别于竞争对手。

杨忠礼集团(YTL Group)始终坚持不懈地经受住时间的考验,将准确的商机转化为具持久价值的实体产业。YTL这个品牌阐述了不仅是恒久运用的房地产、商业和服务理念,还有保值效应。

澳大利亚Starhill 酒店执行董事Bryan Yeoh花了点时间介绍让人印象深刻的杨忠礼集团传统精髓和商业实力。“Starhill酒店作为马来西亚杨忠礼集团的一部分,也即是悉尼海港万豪酒店、墨尔本万豪酒店和布里斯班万豪酒店,皆隶属于杨忠礼酒店房地产信托基金(YTL Hospitality REIT)的上市子公司,而珀斯威斯汀酒店则是集团旗下酒店房地产部子公司。”

从Bryan Yeoh的角度解析,澳大利亚的酒店业存在许多投资亮点,也具备丰厚的投资回报,其中包括旅游贸易的支柱因素,带来了游客、商务旅客的持续增长和强劲的贸易基本面,以及平衡的长期供应和需求。这促使澳大利亚成为吸引该集团的理想投资点。“当时机会降临,因为英联邦产业酒店基金(Commonwealth Property Hotel Fund)希望转手他们的酒店,而YTL成功中标。”

他们设法把境况欠佳的房地产蜕变为繁荣的度假胜地。“我们怀抱热情,以业主的视野来管理每一家酒店,并与合作伙伴建立稳固的信任、理解与协作关系。”

健康且充满活力的旅游市场,尤其是墨尔本,将大量吸引投资者,推动酒店业迈入更成熟的下一个阶段。

而凭借严谨的管理、敬业的精神和高附加值的产品,YTL为宾客提供令人难忘的最佳体验和始终如一的世界级服务。他们的高效团队以鼓励诚实、勤奋、道德责任、活力和团结等家庭文化方式提供动力。“我们喜欢投资于人,让他们发挥出最好的一面。员工需要对本身的工作充满激情,分享共同的信念,相信自身能够实现YTL的愿景。”

对于YTL品牌来说,质量和投资回报并非相互排斥的概念。“其实如果忽略酒店的星级,客人的感受体验和员工的服务才是造就与众不同的关键。多走一英里路会走得更远。“YTL集团酒店一直不断前进,保持高度的一致性和富有竞争力的创新。

至于 Bryan Yeoh 还有一支更出色的团队,延续家庭的激情燃烧。“我的妻子Cassy和我有三名孩子,一名儿子和两名女儿。儿子Ivan专门研究交互式数字媒体,长女Rachel已结婚了,小女儿Theresa目前正在墨尔本大学攻读视光学硕士学位。当然在不久的将来,Cassy和我将成为空巢老人。”

他热爱高尔夫球,但没有太多时间纵情享受。早年,这位精力充沛的人士原想追求更有创意的设计领域,但不幸的是,这并不是“母亲的选择”。因此,他最终选择了会计专业。

而关于十年后你会怎么样的问题,他的回答是:我希望和妻子在海滩上慵懒地躺着,享受我们着最喜爱的饮料。那时候我已经67岁了……还有什么可说?”

By Billie Ooi-Ng Lean Gaik      

FACES OF MELBOURNE 2019

FACES OF MELBOURNE 2019: Influential Captains & Upcoming Leaders

• Mazita Marzuki
• Jason Yeap, OAM
• Susan Alberti, AC
• Rupert Myer, AO
• Professor Kathryn North, AM
• Nicole Chow
• Chef Jeffrey Tan, OAM
• Penny Sun
• Dr Giovanni Butera
• Ken Ong, OAM
• Luke Stambolis
• Josh Chye
• Toni El-Helou
• David Chandler
• Carolyn Masson
• Dr Nicole Yap
• Ven Chin
• David Liao
• Alex HK Lim

A Chat with Sidney Baillieu Myer, AC 真情对话录

Sidney Baillieu Myer, AC

Sidney Baillieu Myer, AC
Co-Founder and Past President of The Myer Foundation

“Why are you interested to interview a retired old man?” was the question posed before I even got a chance to introduce myself and EZ Australia. First impression of Sidney Baillieu (Bails) Myer AC was that although at 91 years of age, he is still very sharp and alert with a very strong voice. The interview with EZ Australia was conducted in Bail’s beautiful house in Toorak. The residence was immensely decorated with carefully selected antique furniture and Chinese works of arts together with Aboriginal artifacts displayed on walls and tables overlooking a charming garden. Tea and slices of ginger cakes were served while wife Sarah sat quietly next to the man she married for 60 odd years ago.

The Myer family have very deep roots in the hearts of Australians especially with the iconic brand Myer, Australia’s largest department stall, the numerous charity works that this family has contributed throughout the years to the society of Australia and also their support towards Australian and Asian arts.

Bails was born in San Francisco, California on 11 January 1926 of Russian parentage which later the family moved to the great land down under. He was filled with pride while talking about his father and when asked about the Myer shopping center, Bails explained that his father wanted customers to receive friendly services and valuable experiences when they visited the store during the early days it first started in Bendigo. When asked how difficult it was to maintain the business after the passing of his father in 1934.

“Ken and I took over the business, worked hard and finally took the business nationwide. I was the last to retire in 1996. ” said Bails without hesitation.

Besides the shopping business industry, Bails has also ventured into the farming and winery business activities include a Santa Gertrudis cattle stud, a Quarterhorse stud at Yulgilbar in Northern New South Wales, and wine making at Elgee Park on the Mornington Peninsula.

On the other hand, Bails is also very into art and antique.

“I think this love and passion is in my DNA especially growing up with a major Chinese collection that my father bought in San Francisco, later brought it all the way to Australia and the collection is still with us since 1932” Bails answered with a smile when asked why.

In his art journey, Bails has provided extensive leadership in the Australian art world through organizations such as National Gallery of Victoria and has put together important art collections that some have been donated to public institutions. Bail and Sarah have been long term art collectors who are highly respected in their field. Some of the significant focus collections are contemporary Australian art from the 1980s, Aboriginal art from the 1990s, sculptures from 2000s and two collections of Japanese art namely the medieval period Negaro Lacquer works and the Japanese baskets.

Bails was indeed very proud when the conversation turned towards family. He first met Sarah in a family party then again in London, got engaged in 1955 and married three months later. Bails jokingly said, “… the first 60 years were tough and the last 2 years were very good” when asked about his marriage. However he continued with confidence claiming that Sarah would say ‘Yes’ if he proposes again and he will definitely marry her and only her. He said that it was a blessed and very happy marriage made possible through laughter, sense of humour and shared interests. Today, Bails is a father of 3 and a grandfather to 12 amazing grandchildren.

Sarah was there with all smiles when Bails was telling his love story. She added that Bails was a very energetic guy who is interested in a lot of things including wine, country, politics,… and he is very flexible. Asked why did she say ‘Yes’ to Bails 62 years ago, her answer was “It seemed like a good idea then and we had a lot of fun through the years”. Switzerland was the place they spent their honeymoon and it is still their popular and regular destination.

It was a true honour for EZ to have the opportunity to interview this great man and his wife but this article alone touches only on a very small part of the life of Baillieu Myer AC. One should get hold of a copy of Bails recent memoir ‘IN Full Stride – The Life And Times Of Baillieu (Bails) Myer’ that was recently launched.

“为何有兴趣采访一个退休老人?”在我还没来得及介绍自己和《御智澳大利亚》之前,他就抛出问题。说到对Sydney Baillieu (Bails) Myer AC的第一印象:虽然已经年届91岁,但他仍然非常敏锐、机智,声音洪亮。《御智澳大利亚》的采访是他在Toorak区的漂亮房子里进行,这座住宅装饰着精心挑选的古董家具,还有挂在墙上和摆在桌上的中国艺术品与原住民土著手工艺品,俯瞰着迷人的花园。在端上茶和姜饼后,妻子Sarah安静地坐在这个结缡60多年的男人身边。

Myer家族可说深植澳大利亚人的心中,尤其是Myer作为澳大利亚最大的购物商场品牌,而且家族多年来积极在当地社会奉献慈善事业,还有对澳大利亚本土和亚洲艺术领域实际的支持和鼓励。

1926年1月11日,Bails在美国加州的旧金山出生,父母都是俄罗斯人,后来举家迁移到澳大利亚土地上。当谈到父亲时,他充满自豪心。而在说到Myer购物商场时,Bails表示,父亲在本迪戈开始接手商店时,是想要为顾客提供有价值和友好的服务。直至1934年,他父亲去世后,商业经营依然持续。

“Ken和我接管了经营业务,我们努力的进行维持和开拓工作,最终在全国范围内拓展业务。我是在1996年,也是最晚退休的人。” Bails 毫不犹豫地说。

除了购物商场业务之外,Bails还涉足农业和酿酒厂,包括 Santa Gertrudis 牛种、新南威尔士北部 Yulgilbar 的夸特马、以及莫宁顿半岛的埃尔吉公园酿酒工艺。

在他的艺术倡导之旅中,透过维多利亚国家美术馆等组织在澳大利亚艺术界发挥了广泛的引导作用,并将一些贵重艺术收藏品捐赠给了公共机构。Bail 与 Sarah长期以来受到艺术收藏家高度尊敬。重要收藏品包括20世纪80年代的澳大利亚当代艺术、20世纪90年代的原住民土著艺术品、21世纪的雕塑和两个日本艺术收藏品,即中世纪的 Negaro 漆器作品和日本篮子。

当转到家庭话题时,Bails表现引以为傲。他第一次见到萨拉是在伦敦的家庭聚会上,然后1955年订婚,三个月后就结婚。关于婚姻生活,他开玩笑的语气给出答案:前60年很艰难,最后两年很好。然而,他自信地说,如果他再次求婚,Sarah会答应的,他也唯她不娶。而通过笑声、幽默感和共通的兴趣验证,这是一段契合而幸福的婚姻。如今,Bails是3个孩子的父亲和12个成就非凡孙子的祖父。

当Bails讲述爱情故事时,Sarah一直面带笑容地站在那里。她补充说,Bails是一个充满活力的人,他对很多事情都很感兴趣,包括红酒、国家,政治…思绪非常灵活。而关于62年前她为何对Bails说“我愿意”,“因为这似乎是个好主意,我们在这些年里也过得乐趣十足。”而瑞士是这对可爱夫妇度蜜月的地方,也是常年固定重游之目的地。

《御智》有幸采访到这名领军人物和他的夫人,但是本文仅触及很小部分的 Baillieu Myer AC。而随着近期推出的回忆录:全速迈进 – Baillieu (Bails) Myer 的生命和时间。让每个人对于这位伟大企业家有更全面的了解。